Política de Privacidade

Last updated: October 5, 2026

Final Touch values the privacy and protection of the personal data of its clients, potential clients, candidates, and website visitors.

This Privacy Policy explains how personal data provided through the Final Touch website is collected, used, stored and protected, specifically through contact forms, quote requests and applications.

The processing of personal data is carried out in accordance with the Regulation (EU) 2016/679 of 27 April 2016 — General Data Protection Regulation (GDPR), Law No. 58/2019, of August 8, and other applicable legislation.

1. Data controller

The entity responsible for processing the personal data collected through this website is:

Luis Miguel Quintino Pombeiro
Tax Identification Number: 188247831
Email: contacto@finaltouch.pt
Telephone Number +351 910 992 890

For questions related to the protection of your personal data or to exercise your rights, you can contact us through contacto@finaltouch.pt.

If the appointment of a Data Protection Officer (DPO) is applicable, their contact details will be provided in this section.

2. What personal data do we collect?

The personal data collected depends on how you use the website and the services you request.

2.1. Contact forms and quote requests

When you use our contact or quote request forms, we may collect:

Name;
Email;
Telephone number;
Location or address of the service;
Type of service requested;
Information regarding the area to be cleaned or the service requested;
Information included voluntarily in the message;
Other data strictly necessary to respond to the request.

Users should avoid including personal information in forms that is not necessary for the purpose of the contact.

2.2. Application Forms

When you submit an application through the page "Work with us"we will be able to collect:

Name;
Email;
Telephone number;
Place of residence;
Professional experience;
Training and qualifications;
Availability
Other information that the candidate decides to provide as part of the application.

Candidates should avoid including personal data that is not relevant to their application.

3. What do we use your data for?

The personal data collected through the website may be used for:

Respond to requests for contact and clarification;
Evaluate quote requests;
Prepare and present commercial proposals;
Contactar o cliente relativamente ao serviço solicitado;
Assess the needs associated with a particular service;
Manage relationships with clients and potential clients;
Process and evaluate job applications;
Contacting applicants as part of recruitment processes;
Manage the provision of contracted services;
To fulfill legal obligations;
To ensure the security and proper functioning of the website;
To prevent misuse or fraudulent activity;
To improve the functionality and user experience of the website.

Personal data will be used for specific, explicit and legitimate purposes and will not be further processed in a way that is incompatible with those purposes.

4. Legal basis for treatment

Depending on the specific purpose, the processing of personal data may be based on the following legal grounds:

Execution of pre-contractual due diligence

When processing is necessary to respond to a quote request, clarify a question, or prepare a proposal requested by the user.

Contract execution

When processing is necessary to manage or perform a contracted service.

Compliance with legal obligations

When processing is necessary to comply with a legal obligation to which Final Touch is subject.

Legitimate interest

When processing is necessary for the management, security, and operation of Final Touch's business, provided that the interests and fundamental rights of the data subject do not prevail.

Consent

When consent is required by applicable law. Whenever processing is based on consent, this consent may be withdrawn at any time, without affecting the lawfulness of processing carried out previously.

5. Website Forms

The forms available on the website are intended for different purposes, namely:

Contact and information requests;
Requests for quotes;
Professional applications.

The forms are available through SureForms, integrated into the Final Touch WordPress website.

The information submitted through the forms is stored on the infrastructure used by the website, according to the configuration of SureForms and the server where the website is hosted.

Access to the submitted information is limited to individuals authorized by Final Touch who require this data to respond to requests, prepare quotes, provide services, or manage recruitment processes.

Depending on the form configuration, the submitted information may also be sent to the email addresses defined by Final Touch for receiving and processing requests.

When integrations with external services exist, these services may receive the data necessary to perform their respective functions, and this use is subject to their respective privacy policies and applicable data protection mechanisms.

6. Contact forms and quote requests

The data provided through the contact and quote forms is intended to allow Final Touch to:

Respond to the request submitted;
Clarify doubts;
Assess the service needs;
Contact the client;
Prepare and present a budget or proposal.

Providing the data identified as mandatory is necessary so that we can properly respond to your request.

Submitting a contact form or requesting a quote does not, in itself, imply subscription to marketing communications..

7. Application Forms

The data provided through the application form is intended exclusively for the analysis of the candidate's profile and the management of Final Touch's recruitment processes.

When the submission of documents, such as a Curriculum Vitae, is permitted, these documents will be processed for the purposes of evaluating the application and potential contact regarding professional opportunities.

Access to the data will be limited to those responsible for managing and evaluating applications.

The data may be retained for the period necessary to complete the recruitment process and, where there is appropriate legal basis, for an additional period for consideration in future professional opportunities.

When the basis for its retention no longer exists, the data will be deleted or anonymized, except when retention is required by law.

8. Technical data and security of forms

SureForms provides features designed to enhance the privacy and security of forms, including options related to the storage of technical data.

Final Touch seeks to configure forms according to the principle of data minimization, avoiding the collection of information that is not necessary for the purpose of the form.

When SureForms' GDPR compliance feature is enabled, certain technical information, such as IP address, browser, and device, may not be stored along with the form submission.

However, certain technical data may be processed temporarily for security reasons, spam prevention, website operation, or other technical purposes, depending on the actual configuration of the website and the services used.

9. Sharing of personal data

Final Touch does not sell, rent, or trade users' personal data.

The data may be made available to service providers acting on behalf of Final Touch, when necessary for:

Website hosting and operation;
Technical management and maintenance;
Managing and sending emails;
How the forms work;
IT security;
Administrative or accounting management;
Other functions necessary for the operation of the activity.

These providers shall only process the data in accordance with Final Touch's instructions and as required by applicable law.

The data may also be disclosed to public authorities or other entities when required by law.

10. International data transfers

Some technology providers used to operate the website or associated services may be located outside the European Economic Area.

When an international transfer of personal data occurs, Final Touch will seek to ensure that it is carried out in accordance with the GDPR, using, where applicable, legally recognized mechanisms such as adequacy decisions, standard contractual clauses or other safeguards provided for in applicable legislation.

11. Security of personal data

Final Touch adopts appropriate technical and organizational measures to protect personal data against:

Unauthorized access;
Loss;
Undoing;
Amendment;
Improper disclosure;
Unlawful treatment.

Access to personal data is limited to those individuals who need this information to perform their duties.

Despite the security measures adopted, no system for storing or transmitting information over the Internet can guarantee absolute security.

In the event of a personal data breach that is likely to pose a risk to the rights and freedoms of data subjects, the measures provided for in the GDPR and applicable legislation will be adopted.

12. Data retention period

Final Touch retains personal data only for the period necessary to fulfill the purposes for which it was collected or for the period required by law.

The storage period may vary depending on:

The purpose of the treatment;
The nature of the relationship established;
The existence of a contract;
Applicable legal obligations;
The need to defend legitimate rights or interests.

When the basis for retaining the data no longer exists, it will be deleted or anonymized.

In the case of SureForms forms, retention periods must comply with the settings actually configured by Final Touch on the website, including, where applicable, automatic deletion features for submissions. SureForms provides mechanisms for automatic deletion or for not storing certain submissions.

13. Rights of data subjects

Under the GDPR and applicable legislation, the data subject may, where legally applicable, exercise the following rights:

Right of access to your personal data;
Right to rectification of incorrect or incomplete data;
Right to erasure of data;
Right to limitation of the treatment;
Right to object to the treatment;
Right to portability of the data, when applicable;
Right to withdraw consent, when the treatment is based on consent;
Right not to be subject to certain decisions based solely on automated processing., in accordance with the provisions of the GDPR.

The exercise of these rights may be subject to the conditions and limitations provided for in applicable legislation.

To exercise your rights, you should contact:

contacto@finaltouch.pt

Additional information may be requested to confirm the applicant's identity, whenever necessary to protect personal data against unauthorized access.

14. Right to lodge a complaint

The data subject has the right to lodge a complaint with the competent supervisory authority if they consider that the processing of their personal data violates applicable law.

In Portugal, the supervisory authority is:

Comissão Nacional de Proteção de Dados (CNPD)
Rua de São Bento n.º 148 – 3.º
1200-821 Lisboa
Portugal

Website: www.cnpd.pt

The CNPD is the national authority responsible for overseeing compliance with the rules applicable to the protection of personal data.

15. Cookies and similar technologies

The Final Touch website may use cookies and similar technologies necessary for its operation, security, and the provision of certain functionalities.

Cookies may also be used for the following purposes:

Analyze website usage;
Improve the browsing experience;
To guarantee certain functionalities;
To prevent misuse;
Integrate third-party services.

Non-essential cookies will only be used when there is a suitable legal basis and, when legally required, after obtaining the user's consent.

Users can manage their cookie preferences through the tools available on the website and their browser settings.

Note: the actual use of cookies should be verified in the final website settings. This policy should not be interpreted as a declaration of use of services that are not actually installed.

16. WordPress, Elementor and SureForms

The Final Touch website is developed in WordPress, using Elementor as a tool for building and managing pages and SureForms for making the forms available and managing them.

These tools are used as technical components of the website and do not alter the purposes for which personal data is collected by Final Touch.

The data submitted through the forms is processed in accordance with the purposes described in this Privacy Policy and with the configuration actually applied on the website.

SureForms offers specific privacy features, including options to not store submissions or automatically delete entries, which Final Touch may use in accordance with its needs and data retention policy.

17. Use of Artificial Intelligence and AI-generated images

To improve the visual experience for users, this website uses some images that were generated or optimized using Artificial Intelligence (AI) tools, namely Adobe Firefly.

These images are used exclusively for visual communication, illustration, and presentation purposes of Final Touch's services.

Final Touch seeks to use these tools in accordance with the principles of transparency and respect for applicable intellectual property rights.

Adobe Firefly applies automatically Content Credentials to specific content generated through its functionalities, allowing information about its origin and the use of generative AI tools to be associated with the file.

Where applicable, images or other content generated or significantly modified by AI will be appropriately identified, taking into account the transparency obligations set out in applicable European legislation.

Article 50 of the European Artificial Intelligence Regulation establishes transparency obligations related to certain content generated or manipulated by AI, applicable from August 2, 2026.

The images used on the website are not intended to represent real customers, employees, or other individuals as if they were authentic photographs of those people.

18. Third-party content and external links

The website may contain links to third-party websites, platforms, or services.

Final Touch does not control the privacy policies, data handling practices, or content of these third parties.

We recommend that you review the respective privacy policies before providing personal data through these websites or platforms.

19. Changes to the Privacy Policy

This Privacy Policy may be updated whenever necessary, particularly as a result of:

Legislative changes;
Changes to the services offered;
Changes to the website configuration;
Changes to the tools or service providers used;
Changes to Final Touch's data handling practices.

The most recent version will always be available on this page, along with its update date.

20. Contacts

For any questions related to this Privacy Policy, the processing of your personal data, or the exercise of your rights, you may contact: